SHIPPING POLICY

Last Updated: June 2026

Welcome to Alpha Pro Rides. We value our customers and are committed to providing reliable shipping services for all lawn mower and golf cart purchases. This Shipping Policy explains how orders are processed, shipped, delivered, and handled after shipment. By placing an order with Alpha Pro Rides, you agree to the terms outlined in this policy.

1. Order Processing

All orders placed through Alpha Pro Rides are subject to verification, payment approval, and inventory availability.

Orders are typically processed within 0 to 5 business days from the date payment is successfully received. Processing includes order verification, quality inspection, packaging, preparation for shipment, and coordination with our shipping partners.

Business days are Monday through Friday and do not include weekends or public holidays.

While many orders are processed and shipped sooner, customers should allow the full processing period before shipment.

Factors that may affect processing times include:

Product availability
Seasonal demand
Inventory verification
Carrier scheduling
Severe weather conditions
National holidays
Unexpected operational delays

Alpha Pro Rides reserves the right to extend processing times when necessary to ensure product quality and shipping accuracy.

2. Shipping Transit Times

After an order has been processed and dispatched, the estimated shipping transit time is generally 7 to 22 business days.

Transit times are estimates only and are not guaranteed delivery dates.

The total estimated delivery timeframe is:

0–5 Business Days Handling Time
+ 7–22 Business Days Transit Time

Estimated Total Delivery Time: 7–27 Business Days

Delivery times may vary depending on:

Customer location
Carrier availability
Route conditions
Freight scheduling
Weather events
Customs processing (if applicable)
Local delivery conditions

Customers located in remote or rural areas may experience longer delivery times.

3. Shipping Methods

Alpha Pro Rides uses reputable shipping and freight providers to ensure products arrive safely and securely.

Depending on the product purchased, shipping may be completed through:

Standard ground shipping
Freight transportation
Specialized vehicle transport services
Regional delivery carriers
National shipping carriers

Lawn mowers and golf carts often require specialized transportation due to their size, weight, and handling requirements.

The shipping method selected will be determined based on the product ordered, destination, and carrier availability.

4. Shipping Destinations

Alpha Pro Rides currently ships to locations within the United States where carrier service is available.

Delivery availability may vary by region.

Some remote locations, islands, military addresses, or restricted delivery zones may require additional shipping time or may not be eligible for standard delivery services.

Customers are encouraged to contact us before placing an order if they are unsure whether delivery is available to their location.

5. Shipping Costs

Shipping charges, when applicable, are calculated based on several factors, including:

Product size
Product weight
Delivery destination
Freight requirements
Carrier rates
Special handling needs

Shipping costs will be displayed during checkout or communicated before final order confirmation.

Any applicable shipping fees must be paid in full before an order is dispatched.

6. Order Confirmation

Once an order is successfully placed, customers will receive an order confirmation email containing:

Order number
Product details
Billing information
Shipping information

Customers should review all information carefully and notify Alpha Pro Rides immediately if corrections are required.

7. Shipment Notifications and Tracking

When an order ships, customers will receive a shipping confirmation email.

Where available, tracking information will be provided so customers can monitor shipment progress.

Please allow up to 48 hours after shipment for tracking information to become active within the carrier’s system.

Tracking updates are controlled by the shipping carrier and may not update continuously during transit.

8. Delivery Requirements

Certain deliveries may require:

Signature confirmation
Adult presence at delivery
Scheduled freight appointment
Delivery inspection upon arrival

Customers are responsible for ensuring someone is available to receive the shipment when required.

Failure to accept delivery may result in additional fees, storage charges, or return shipping costs.

9. Customer Responsibility for Accurate Information

Customers are responsible for providing complete and accurate:

Name
Shipping address
Contact phone number
Email address

Alpha Pro Rides is not responsible for shipping delays, failed deliveries, or lost packages resulting from inaccurate or incomplete customer information.

If an order is returned because of incorrect address details, additional shipping charges may apply before reshipment.

10. Delivery Delays

Although Alpha Pro Rides works diligently to meet estimated delivery timelines, certain circumstances may result in delays beyond our control.

Examples include:

Extreme weather
Natural disasters
Labor disruptions
Carrier delays
Transportation accidents
Supply chain interruptions
Government actions
Customs inspections
Public emergencies

Delivery estimates should not be interpreted as guaranteed delivery dates.

Alpha Pro Rides shall not be liable for losses or damages resulting from shipping delays caused by third-party carriers or circumstances beyond our reasonable control.

11. Freight Deliveries for Golf Carts

Because golf carts are large products, many orders are shipped using freight carriers.

Freight deliveries may require:

Scheduled delivery appointments
Accessible delivery locations
Customer availability during delivery windows

Customers should inspect golf carts carefully before signing delivery paperwork.

Any visible damage should be noted on the carrier’s delivery receipt before acceptance.

Failure to document visible damage at delivery may affect damage claims.

12. Inspection Upon Delivery

Customers are encouraged to inspect all shipments immediately upon arrival.

Please verify:

Product condition
Packaging condition
Product model
Quantity received

If damage is discovered, customers should:

Take photographs of the damage.
Keep all packaging materials.
Contact Alpha Pro Rides immediately.
Provide the order number and supporting documentation.

Prompt reporting helps facilitate carrier investigations and claim resolution.

13. Damaged Shipments

If an item arrives damaged during transit, customers must notify Alpha Pro Rides as soon as possible after delivery.

When reporting damage, please provide:

Order number
Description of damage
Photos of the product
Photos of packaging
Delivery information

We will review the information and work with the carrier to determine an appropriate resolution.

Resolution options may include:

Replacement parts
Product replacement
Repair assistance
Carrier claim processing

The resolution offered will depend on the circumstances and carrier findings.

14. Lost Shipments

A shipment may be considered lost if it cannot be located by the carrier after a reasonable investigation period.

If you believe your shipment is lost:

Verify the shipping address.
Check tracking information.
Contact the carrier if applicable.
Contact Alpha Pro Rides for assistance.

We will coordinate with the carrier to investigate the shipment status.

Lost shipment resolutions are subject to carrier verification and claim procedures.

15. Refused Deliveries

Customers who refuse delivery without prior authorization from Alpha Pro Rides may be responsible for:

Return freight charges
Carrier fees
Restocking fees
Administrative costs

Shipping charges incurred by refused shipments are generally non-refundable.

16. Returned Shipments

If a shipment is returned to Alpha Pro Rides due to:

Incorrect address
Delivery refusal
Failure to schedule delivery
Failure to receive shipment

Additional shipping charges may be required before reshipment.

Returned orders may also be subject to applicable return and restocking policies.

17. Force Majeure

Alpha Pro Rides shall not be responsible for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Hurricanes
Fires
Severe weather
Government restrictions
Labor strikes
Transportation interruptions
Public health emergencies
Supply chain disruptions

In such circumstances, delivery estimates may be extended without liability.

18. Shipping Policy Changes

Alpha Pro Rides reserves the right to modify or update this Shipping Policy at any time without prior notice.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically for updates.

19. Contact Information

If you have questions regarding shipping, delivery status, tracking information, freight arrangements, or shipment issues, please contact us:

Alpha Pro Rides
1221 St Nicholas Ave
New York, NY 10032

Phone: (914) 416-1242
Email: sales@alphaprorides.us

Our customer support team will be happy to assist you with any shipping-related inquiries.

Shipping Policy