Overview

Welcome to AlphaPro Rides. We value our customers and strive to provide high-quality lawn mowers, golf carts, and related products. This Return and Refund Policy explains the terms and conditions governing returns, exchanges, refunds, and cancellations for purchases made through AlphaPro Rides.

By placing an order with AlphaPro Rides, you agree to the terms outlined in this policy. Please read this document carefully before making a purchase.

1. Company Information

AlphaPro Rides
1221 St Nicholas Ave
New York, NY 10032

Phone: (914) 427-6953
Email: sales@alphaprorides.us

If you have any questions regarding returns, refunds, exchanges, or warranty claims, please contact our customer support team using the information above.

2. Return Eligibility

Customers may return eligible products within 30 calendar days from the date of delivery.

To qualify for a return, the following conditions must be met:

The item must be returned within 30 days of receipt.
The product must be unused or minimally used.
The product must be in its original condition.
All original packaging, manuals, accessories, keys, chargers, tools, and documentation must be included.
The item must not show signs of abuse, misuse, neglect, modification, or accidental damage.
Proof of purchase or order confirmation must be provided.

AlphaPro Rides reserves the right to inspect all returned merchandise before approving a refund or exchange.

3. Non-Returnable Items

The following items are generally not eligible for return:

Products damaged due to customer misuse or negligence.
Products altered or modified after delivery.
Customized or special-order products.
Items returned without original components or accessories.
Products returned after the 30-day return period.
Clearance, liquidation, or final-sale items marked as non-returnable.
Products damaged due to improper storage, maintenance, or operation.

Any exceptions will be determined solely at the discretion of AlphaPro Rides.

4. Golf Cart Returns

Golf carts may be returned within the 30-day return period provided they meet the return eligibility requirements outlined above.

To be accepted:

The golf cart must be in substantially the same condition as delivered.
Normal inspection mileage may be acceptable.
Excessive wear, damage, modifications, or abuse may result in a partial refund or denial of the return request.
All keys, chargers, accessories, manuals, and included equipment must be returned.

AlphaPro Rides may assess reasonable restocking, transportation, or refurbishment fees where permitted by law and when necessary due to the condition of the returned product.

5. Lawn Mower Returns

Lawn mowers may be returned within 30 days of delivery if they meet all return requirements.

Returned lawn mowers must:

Be clean and free from excessive dirt or debris.
Include all original accessories and documentation.
Show no evidence of abuse, misuse, or unauthorized repairs.
Be returned with all included parts and components.

Products that exhibit excessive wear beyond normal inspection may be subject to deductions from the refund amount.

6. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please notify AlphaPro Rides within 48 hours of delivery.

When reporting a damaged or defective item, customers should provide:

Order number
Description of the issue
Photographs of the product
Photographs of the packaging
Any relevant supporting documentation

Upon review, we may offer one of the following remedies:

Replacement product
Repair service
Store credit
Full refund
Partial refund

The appropriate resolution will be determined based on the nature of the issue and product availability.

7. Return Authorization Process

Before returning any item, customers must contact AlphaPro Rides to obtain return authorization.

To request a return:

Contact our customer service team by email or phone.
Provide your order number and reason for return.
Wait for return instructions and authorization.
Package the item securely.
Ship the item according to the provided instructions.

Unauthorized returns may be refused or delayed.

Customers are encouraged not to return products without receiving prior authorization.

8. Return Shipping

Customers are generally responsible for return shipping costs which is 1000$ flat unless:

The wrong item was shipped.
The item arrived damaged.
The item arrived defective.
The return is approved due to an error by AlphaPro Rides.

Customers are responsible for ensuring returned products are not damaged upon picking up by our shipping services.

We recommend using our shipping service that provides tracking and insurance for high-value items such as golf carts and lawn mowers.

AlphaPro Rides is not responsible for products lost or damaged during return shipment if customer does not use our shipping service.

9. Inspection of Returned Merchandise

Upon receipt, all returned products will undergo inspection.

The inspection process may include:

Verification of product condition
Verification of included accessories
Testing of functionality
Confirmation of serial numbers
Review for signs of misuse or damage

AlphaPro Rides reserves the right to deny refunds for products that do not meet return eligibility requirements.

10. Refund Processing

Once the returned item has been received and approved, refunds will be processed within 7 business days.

Refunds will generally be issued to the original payment method used for the purchase.

Depending on your financial institution, it may take additional time for the refunded amount to appear in your account.

Customers will receive email confirmation once the refund has been processed.

11. Partial Refunds

In certain situations, a partial refund may be issued, including but not limited to:

Products returned with missing parts.
Products returned with missing accessories.
Products showing signs of excessive use.
Products returned in damaged condition.
Products requiring cleaning, repair, or refurbishment.

The amount deducted will be determined after inspection of the returned product.

12. Exchanges

AlphaPro Rides may offer exchanges for eligible products when inventory is available.

Exchange requests must be made within the 30-day return period.

Customers seeking an exchange should contact customer support and provide:

Original order number
Product details
Reason for exchange

If the replacement item has a different price, additional payment or a partial refund may apply.

13. Order Cancellations

Customers may request cancellation of an order before shipment.

If the order has not yet shipped, a full refund may be issued.

Once an order has been shipped, the order may no longer be eligible for cancellation and must instead follow the standard return process.

Custom, special-order, or made-to-order products may not be eligible for cancellation once production or processing has begun.

14. Warranty Claims

Some products sold by AlphaPro Rides may include manufacturer warranties.

Warranty coverage, limitations, and procedures are determined by the manufacturer.

Customers should retain all purchase records and warranty documentation.

Warranty claims do not automatically qualify for refunds and may instead be resolved through repair, replacement, or manufacturer service.

Please contact us for assistance with warranty-related inquiries.

15. Fraud Prevention

To protect our customers and business, AlphaPro Rides reserves the right to:

Verify customer identity.
Request proof of purchase.
Refuse suspicious return requests.
Investigate potentially fraudulent claims.
Limit returns from accounts demonstrating abusive return behavior.

Any fraudulent activity may result in denied refunds, cancellation of future orders, or other actions permitted by law.

16. Limitation of Liability

To the fullest extent permitted by law, AlphaPro Rides shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Loss of profits
Loss of business opportunities
Delays caused by shipping carriers
Damages resulting from misuse of products

Our total liability shall not exceed the purchase price of the product involved in the claim.

17. Changes to This Policy

AlphaPro Rides reserves the right to update, modify, or revise this Return and Refund Policy at any time without prior notice.

Any changes will become effective upon publication on our website.

Customers are encouraged to review this policy periodically for updates.

18. Contact Us

If you have any questions regarding returns, refunds, exchanges, cancellations, or warranty claims, please contact us: